Problems can arise. You may ask without any doubts! It is sometimes too difficult for the both sides, as there are different habits, needs and modes of behaviour. However, on the other hand, it is very interesting, what can be of a great importance especially for the children and their development.

Hopefully you will not be forced to solve unpleasant problems. You can of course get in touch with our agency in order to discuss such a trouble.

Should the au pair´s behaviour be unbearable any more then there exist two-sided termination terms of 2 weeks. In such a case we shall do our best in order to find for you a new au pair as soon as possible.

However, everyone should be aware of that that any problem can be solved and that the au pair need not be exchanged immediately after the first problem.


Sehr geehrte Frau Provaznikova, wir möchten uns für eine gute Zusammenarbeit bedanken. Wir hatten von Ihrer Agentur bis jetzt 2 wunderbare Mädchen und...
Hallo, Mrs. Provaznikova, We are as always very happy with Dana and the children are always together with her. Her German got improved and I believe she...